Embassy Suites hotels require reliable elevator service that includes routine maintenance, emergency response, code compliance, and periodic upgrades to ensure guest safety and satisfaction. Services typically involve monthly inspections, lubrication, door adjustments, and annual state-mandated safety checks. Emergency repair and 24/7 support are essential for minimizing downtime, while modernization efforts—such as controller upgrades and cab renovations—help extend equipment life and meet current ADA and safety standards. Regular reporting and optional remote monitoring provide hotel management with oversight and operational efficiency.

The elevator's vibration during descent and failure to level properly may be caused by worn or dirty guide rails or roller guides, which affect ride smoothness. Misaligned or malfunctioning leveling sensors can also lead to floor misalignment. If it’s a hydraulic elevator, issues like a leaking down valve or contaminated oil could cause rough travel. For traction elevators, which Embassy Suites utilizes, motor or brake problems may be to blame. Additionally, load balance issues or a faulty leveling system can contribute to both symptoms.

To resolve the vibration and misleveling issue, a technician inspected and cleaned the guide rails and roller guides to ensure smooth travel. The elevator's leveling sensors and magnets were checked for proper alignment and functionality. If it’s a hydraulic system, the oil level and condition, along with the down valve, should be inspected for leaks or contamination. For traction systems, the motor, drive, and brake components were tested for proper operation. A full ride check under different load conditions and diagnostic testing through the controller helped identify any additional faults and confirmed repairs. Proper adjustments were made to restore the elevator to proper operation.